FAQs

Getting Started

e-nkap is an online payment service provider that offers an integrated payment solution through its API which consents individuals and businesses to receive payments over the internet.

Those eligible to use e-nkap are ; individuals and businesses with an operational e-commerce website and/or application and owns legal documents declaring their structure.

You write to us by filling out the contact form on our e-nkap website

Actually, e-nkap only offers services for payment solutions found in Cameroon

e-nkap is based on REST API

 PAY IN CASH – SMOBILPAY  MTN MOBILE MONEY  ORANGE MONEY  EXPRESS UNION MOBILE MONEY

As of now, e-nkap does not yet offer card payment

Yes, please, it can. For now, the payment solutions are local we do not have a cross boarder payment solution

● The merchant creates his website and integrates e-nkap to process customer payments. ● A customer makes a payment using one of the methods supported by e-nkap. ● The payment amount is kept in an account of a partner bank. ● Notifications are sent to the merchant and the Customer, with a summary of the transaction and payment status. ● The merchant can view all transactions and payment status by logging into his account. ● The merchant sends a withdrawal request to e-nkap. ● Maviance issues a bank transfer request to the bank and the money is deposited in the merchant’s bank account.

Pricing and Service Policies

The integration fees amount to 50 000FCFA.

e-nkap deducts percentages on each transaction performed. The percentage charge is equal to 3% on every transaction done on e-nkap

It can be Weekly or Monthly, this depends on the agreement signed with the merchant.

• Tax payer’s card • Trade register • Photocopy of CNI of the head of the structure • Localization plan of your structure

e-nkap pays out the merchant through a bank transfer or merchant’s preferred Mobile Money account

We do not refund integration fee

We would simply disactivate your account

Trust and Safety

Yes, Please, our company is licensed and register.

No, please, you will send us a link of your website or Application and the logo of your business for us to reference it on our website, so that visitors can learn more about your product(s) or service(s).

Before signing a contract with you, we need to have administrative documents that prove your activity is legalised.

Customer Support for Merchants

Yes, please, there is a technical support available for you 24/7

Yes, please, we do encourage feedbacks and reviews

Load More